Shipping Policy

Orders are processed when the payment is accepted.

We process orders on business days which are Monday through Friday.

DELIVERY TIME = HANDLING TIME + TRANSIT TIME

We are currently shipping within United States. International shipping will be update soon.

Shipping Method : Standard Shipping

(Order cutoff time): 03:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Handling Time : 3-5 business days (Monday to Friday)

Transit Time : 9-11 business days (Monday to Friday)

Shipping Carriers

We proudly ship all orders through DHL. They are our trusted partner and have proven to be reliable and efficient.

SHIPPING COST

Free shipping on all orders.

LOST ITEMS

Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it. If your package’s tracking information indicates that it was delivered but you can’t locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service at contact@brennac.com if the package still can’t be found.

ORDER TRACKING

Soon after your order is completed and shipped out, a confirmation email attached with a tracking number will be sent to you automatically. Please remember to check your tracking number regularly to avoid any problems arising during transit.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If the product has been shipped, we will not be responsible for the return. For products that have not been delivered and are still in production, we will assist you to update your new shipping address.

If you notice a problem with your address, please contact us as soon as possible, and we’ll be happy to fix it! Thank you again, we are happy to serve you as quickly and efficiently as possible!

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.