We regret any inconvenience you may have experienced with our product. To ensure a smooth return and refund process, we have established the following return policy:
1. Return Acceptance Period: Customers may request a return within 14 days from the date of receiving the product.
2. Conditions for Accepting Returns: We only accept returns when the received product is damaged or defective.
3. Contact for Returns: Please contact us via email at firstname.lastname@example.org to report the return and receive specific instructions.
4. Return Requests: All return requests must be approved in advance. If not approved by us, the return request will be denied.
5. Refund Processing Time: Upon receiving the returned product, the refund processing will take approximately 2-3 business days. Refunds will be processed according to the original payment method.
6. No Exchange or Replacement: We do not provide exchange or replacement services. Customers may request a refund according to the specified policy.
We appreciate your understanding and hope that this process will help resolve any issues flexibly and fairly.
7. Contact: If you have any questions about the policy, please contact us via email email@example.com.